Service
Omnichannel Communication
Voice, text, email, and chat, brought into one connected workflow.
How it works
Customer communication across voice, text, email, web forms, and chat comes together in one connected workflow instead of separate inboxes. Which channels are active depends on your setup and the integrations selected for your business.
What you get
What changes once omnichannel communication is live.
- Unifies conversations across channels
- Channel availability depends on your setup
- One place for your team to respond from
What if a customer prefers to talk instead of text?
They can call back any time. The text is a backup, not a replacement.
Can it handle multiple conversations at once?
Yes, without limit. Ten missed calls or two hundred, every customer gets an immediate response.
Can my team take over a conversation?
Yes. Any conversation can be handed off to a real person on your team at any point.
Works with
The rest of the system.
See omnichannel communication on your own numbers.
Book a free consultation and we'll walk through how this would be configured for how your business already runs.
No technical setup required from your team.