Additional product · AI Receptionist
Your phone gets answered. Every time.
When a call comes in and no one is free to pick up, the AI receptionist answers instead of sending the caller to voicemail. It greets them in your business name, asks what they need, answers common questions about your services, and either books the appointment or hands the call to your team. The caller gets a conversation, not a recording. This is a separately scoped product, not included in social media marketing.
What it does
How it differs from voicemail
Voicemail
- Caller waits for a callback
- Message sits until someone checks it
- No record of what they wanted
- Many callers hang up without leaving one
AI Receptionist
- Caller is answered immediately
- Their request is captured in the conversation
- Appointment can be booked on the spot
- Every call becomes a tracked lead record
Where it fits
Live answering and text-back work together. The receptionist takes the call when it comes in. If a call still goes unanswered — because you've routed it to your own team, or because the caller hangs up first — the missed call text-back runs as the backstop.
Does it actually answer the phone, or just text back?
Both, depending on the setup you choose. The AI receptionist can answer live calls and hold a conversation with the caller. If a call still goes unanswered, the missed call text-back runs as the backstop. You can start with text-back alone and add live answering later.
Will callers know they're talking to AI?
Yes. The receptionist identifies itself as an automated assistant at the start of the call. We don't configure systems that pretend to be a specific person on your staff, and disclosure requirements in some states make this the right default regardless.
Does the AI actually understand what customers are asking?
Yes. It's trained on your services and common questions, and hands off to a human whenever a conversation needs one.
What happens after hours or on weekends?
Same response, any time. Missed calls don't wait for business hours, so neither do we.
Review your customer response system.
Explore the external business assessment to consider your response and booking journey.
Take the Business Assessment →Let’s talk about incoming calls.
Discuss how an AI receptionist could support your team, with call handling and booking configured for your business.
AI reception is a separately scoped product.