Knowledge Center
Questions, answered.
Everything you need to know about how Echo Reconnect works, what it costs, and what happens after you sign up.
Getting Started
Your customer gets a text within seconds, asking how we can help and offering a link to book. No hold music. No voicemail.
Yes. We connect to the number you already use. Nothing changes for your customers.
Many standard setups can be launched within several business days.
No. We set everything up. You just start getting bookings.
Just your business number and a few details about how you want calls handled. We build the rest.
No. Month to month. If it's not recovering revenue for you, you can walk away.
How It Works
They can call back any time. The text is a backup, not a replacement.
Yes. Every message is written in your voice, for your business.
The call goes to voicemail. Most people don't leave one. They call the next business instead.
Yes. It's trained on your services and common questions, and hands off to a human whenever a conversation needs one.
Yes, without limit. Ten missed calls or two hundred, every customer gets an immediate response.
Same response, any time. Missed calls don't wait for business hours, so neither do we.
Booking & Scheduling
Yes. Customers pick from your real availability and confirm the booking themselves, without a callback.
Yes, with supported calendar tools, so the times customers see match what you've actually got open.
Yes. They get a link to manage their booking without calling you back.
Yes, automatically, so fewer people forget to show up.
The calendar only shows real availability, so double-booking isn't possible.
Yes. You set your hours and buffers; customers only ever see openings you've approved.
Pricing & ROI
It depends on your call volume, average customer value, close rate, response time, and how the workflow is configured. Use the calculator to estimate the opportunity for your business.
The system scales with you. Ten missed calls a day or two hundred, every one gets a response.
We'll walk you through pricing on a free consultation call, based on your call volume and setup.
A flat monthly rate, sized to your business. No per-message or per-booking fees.
Timing varies by business, but the calculator can help set a realistic expectation before you start.
Technical & Integration
Any existing business line, landline, VoIP, or cell number. We connect to what you already have.
Every call, text, and booking flows into a single record, so nothing sits in a separate system.
Yes. Form submissions can feed into the same lead record as calls and texts, tagged by source.
Yes, with routing and reporting set up per location so each site's activity stays organized.
You can export your customer and conversation history at any time, no questions asked.
Yes. Conversations and contact details are encrypted and never sold or shared.
Reporting
A view of captured leads, booking activity, response time, conversion rate, and channel source, so you can see what's working without decoding a complex dashboard.
Support
We monitor the system directly and fix issues before you notice them.
Always. Reach us by phone, email, or chat, and a person will respond.
Yes. Any conversation can be handed off to a real person on your team at any point.
Tell us what you'd like changed, in your messaging, hours, or booking rules, and we'll update it.
